A Natural Evolution
With the advent and growing adoption of voice over IP digital telephony, traditional contact centre applications such as IVR (interactive voice response) and ACD (automatic call distribution) have naturally evolved to leverage the many benefits of VoIP systems.
The Unified Contact Centre Express platform from Cisco Systems provides standards based telephony integration, ease of management, detailed reporting, and endless customization possibilities. We have extensive experience designing and building custom IVR and ACD systems on the Cisco Unfied Contact Centre Express platforms.
Often businesses which are presently running VoIP based phone systems have easy migrations paths and positive costs models for adopting ACD/IVR systems.